In this video by Boston English Centre, you will find a collection of dialogues that revolve around staying in hotels and interacting with hotel staff. The topics covered include room reservations, changing reservations, canceling reservations, perceiving guests at the airport, check-in process, recommending restaurants, and much more. The conversations involve guests asking for assistance, hotel staff providing information and assistance, and guests conveying messages to other guests. Whether you’re a traveler looking to improve your communication skills or a hotel staff member aiming to enhance customer service, this video is a valuable resource for English conversations in hotels and restaurants.

The video features dialogues between hotel guests and housekeeping staff as well, covering topics such as room cleaning services, maintenance requests, and lost items. Additionally, it includes conversations about telephone usage, making international calls, leaving messages for guests, and inquiring about facilities and amenities in the hotel. From making reservations to checking out, this video provides practical and engaging examples of English conversations in the hotel and restaurant industry. So sit back, relax, and let the informative and friendly dialogues guide you through various scenarios you may encounter in hotels and restaurants.

Room Reservations

Williamson’s reservation for a single room

Good morning! How can I assist you today?

I’d like to make a reservation for a single room, please.

Certainly! How long will you be staying with us?

Just for one night, please.

I’m sorry, but I don’t have any single rooms available for the date you requested. However, I do have a double room available. Would that be alright?

Yes, a double room would be fine. Thank you so much!

You’re welcome! I have reserved a double room for you for one night. Is there anything else I can assist you with?

No, that’s all. Thank you for your help!

You’re welcome! Have a great day!

Stream Scramble’s reservation paid by a high-tech company

Hello! How may I assist you?

I have a reservation under the name Stream Scramble.

Alright, let me check that for you. Yes, I see that your reservation has been paid for by a high-tech company. Is there anything else I can help you with?

No, that’s all. Thank you!

You’re welcome! Enjoy your stay!

Mr. George’s reservation for a Twin room paid by Taipei trade company

Good afternoon! How can I help you today?

I would like to make a reservation for a Twin room for six nights. The bill will be paid by Taipei trade company.

Certainly, Mr. George! Let me check if we have any Twin rooms available for the dates you requested. Yes, we do have a Twin room available. I have successfully reserved it for you for six nights. Is there anything else I can assist you with?

No, that’s all. Thank you for your assistance!

You’re welcome, Mr. George! Have a fantastic stay!

Changing Reservations

If you need to make changes to your reservation, our hotel staff will be more than happy to assist you. Simply inform them of the necessary changes, such as the dates of your stay or the type of room you require, and they will make the necessary adjustments for you. Please note that changes are subject to availability and may incur additional charges depending on the specifics of your reservation.

Canceling Reservations

In the event that you need to cancel your reservation, please inform our hotel staff as soon as possible. They will guide you through the cancellation process and assist you in any way they can. It’s important to note that cancellation policies may vary depending on the type of reservation and the time of cancellation. Our staff will provide you with all the necessary details regarding any fees or charges that may apply.


Using hotel vouchers for payment

If you have hotel vouchers that you would like to use as payment for your stay, simply present them at the cashier’s counter during check-out. Our staff will verify the validity of the vouchers and apply them towards your bill accordingly. Please ensure that the vouchers match the information on your reservation to avoid any complications.

Arranging alternative rooms for returning guests

For our valued returning guests, we understand that sometimes your preferred room may not be available. However, we strive to provide you with the best possible experience and accommodate your needs. In such cases, our staff will offer you alternative rooms at a lower rate, ensuring that you still enjoy a comfortable and enjoyable stay with us.

Exchanging traveler’s checks for cash

If you need to exchange your traveler’s checks for cash, you can do so at our front desk. Our staff will assist you in the process and provide you with the necessary currency based on the current exchange rate. Please note that there may be a small fee or commission for this service.

Exchanging currency

If you need to exchange your currency for the local currency, our hotel has a currency exchange service available. Simply bring your currency to the front desk, and our staff will assist you in exchanging it for the local currency at the current exchange rate. Please note that there may be a small fee or commission for this service.

Famous temples and places to visit

If you’re interested in exploring the local attractions, we have some recommendations for you. In Hong Kong, one of the famous temples to visit is the Won Tai Sin Temple, known for its beautiful architecture and peaceful atmosphere. In Shanghai, some must-visit places include the Bund, Nanjing Road, and taking a river cruise to enjoy the stunning views of the city skyline. Our concierge will be more than happy to provide you with more information and assist you in planning your itinerary.

Perceiving Guests at the Airport

As part of our commitment to excellent service, our hotel provides airport pick-up service for our guests. To ensure a smooth arrival, please provide us with your flight details in advance. Our staff will be waiting for you at the designated meeting point, holding a sign with your name on it. They will assist you with your luggage and escort you to the hotel. If you have any specific requests or requirements, feel free to let us know, and we will do our best to accommodate them.

Check-in Process

Upon your arrival at the hotel, our friendly staff will greet you and assist you with the check-in process. To ensure a speedy check-in, please have your reservation details and identification documents ready. Our staff will verify your reservation and provide you with the necessary information about your stay, including room details, hotel facilities, and any additional services you may require. If you have any questions or need assistance, feel free to ask our staff, and they will be more than happy to assist you.

Welcoming Old Guests

For our returning guests, we extend a warm welcome back to our hotel. Our staff is familiar with your preferences and will strive to make your stay as comfortable and enjoyable as possible. Whether it’s reserving your favorite room or providing personalized amenities, we value your loyalty and look forward to providing you with an exceptional experience during your stay.

Recommending Restaurants

If you’re looking for dining options during your stay, our hotel staff can recommend some fantastic restaurants in the area. Whether you’re craving local cuisine or international flavors, there are plenty of options to choose from. Our staff is knowledgeable about the local dining scene and can provide you with recommendations based on your preferences. They can also assist with making reservations, ensuring you have a memorable dining experience.

Confirmation of Names at the Hotel Reception

During the check-in process, our staff will confirm your name and other relevant details to ensure accuracy and provide you with a smooth check-in experience. This helps us in preparing all the necessary documents and assigning you to the correct room. If there are any discrepancies or changes, please inform our staff, and they will assist you in updating the information accordingly.

Dialogues with Housekeeping Staff

Room cleaning services and maintenance requests

Guest: Good morning! Could you please arrange for my room to be cleaned? Housekeeping staff: Absolutely! We’ll send someone to clean your room right away.

Guest: I’m having trouble with the air conditioning in my room. Could someone take a look at it? Housekeeping staff: Of course! We’ll send a technician to fix the air conditioning as soon as possible.

Requests for additional amenities

Guest: Is it possible to have an extra blanket and pillow in my room? Housekeeping staff: Certainly! We’ll bring them to your room right away.

Guest: I forgot to pack my toothbrush. Can I get one from housekeeping? Housekeeping staff: Of course! We have complimentary toothbrushes available. I’ll bring one to your room.

Assistance with medical needs

Guest: I’m not feeling well and need to see a doctor. Can you help me find a nearby medical facility? Housekeeping staff: I’m sorry to hear that. Let me check for nearby medical facilities and provide you with the necessary information.

Guest: I have a prescription that needs to be filled. Is there a pharmacy close to the hotel? Housekeeping staff: Yes, there is a pharmacy just a few blocks away. I can provide you with directions if you’d like.

Borrowing electric equipment

Guest: I need to charge my laptop, but I forgot to bring an adapter. Can I borrow one from the hotel? Housekeeping staff: Certainly! We have adapters available at the front desk. I’ll bring one to your room.

Guest: I need to use a hairdryer, but there isn’t one in my room. Can I borrow one from housekeeping? Housekeeping staff: Absolutely! We’ll bring a hairdryer to your room right away.

Notification of found lost items

Guest: I believe I left my phone charger in the room. Has it been found? Housekeeping staff: Yes, we found a phone charger in your room. I can bring it to you or you can pick it up at the front desk.

Guest: I misplaced my watch during my stay. Has it been found? Housekeeping staff: I’m sorry to hear that. Let me check our lost and found. If we have found your watch, we’ll make arrangements for you to retrieve it.

Please note that the above dialogues are fictional and provided as examples. The actual conversations may vary depending on the specific circumstances and the hotel’s policies and practices.