In the article “Hotel Workers Advocate for Return of Services to Boost Job Opportunities,” we delve into the ongoing struggles faced by Boston hotels due to pandemic losses. The video by CBS Boston highlights the impact of these losses on hotel workers, who continue to face unemployment and the need for their jobs to be restored. The leisure and hospitality industry has been hit hard, with the unemployment rate in this sector at 9.1 percent, nearly twice the overall rate. Through interviews with hotel managers and union representatives, the article explores the reasons behind the slow reemployment of workers, such as reduced services and a lack of international travelers. However, there are signs of hope as some hotels slowly recover and plan for upcoming events like the Boston Marathon and the labor cup.

The challenges faced by hotel workers in the Boston area are significant, as many have been laid off due to the pandemic. The article emphasizes the importance of resuming services like daily housekeeping to bring back hospitality jobs and support the recovery of the industry. While progress has been made in rehiring some workers, there is still much work to be done. Union representatives are advocating for the return of services and highlighting the personal stories of those who have lost their beloved jobs. Despite the uncertainty of the past year and a half, there remains optimism for the future as hotels look forward to upcoming events that will bring more business and opportunities for workers.

Reasons for Unemployment in the Hospitality Industry

The COVID-19 pandemic has had a devastating impact on the hospitality industry, particularly in the hotel sector. With travel restrictions, lockdowns, and a decrease in demand for accommodation, many hotels have been forced to lay off a significant portion of their workforce. This has led to high unemployment rates in the leisure and hospitality industry, which currently sits at 9.1 percent, nearly twice the overall rate. There are several significant reasons why hotel workers have not been rehired, and these factors continue to affect employment opportunities in the sector.

Effects of the pandemic on hotel jobs

The pandemic brought travel to a standstill, causing a significant decrease in bookings and occupancy rates for hotels. With fewer people traveling for leisure or business, hotels were faced with a decline in revenue, making it financially challenging for them to retain their staff. As a result, layoffs and furloughs were implemented, leaving many hotel workers unemployed indefinitely. The uncertain nature of the pandemic and its long-lasting effects have made it difficult for hotels to bring back their employees.

Lack of international travelers

International travelers have always been a crucial source of revenue for hotels, especially in major tourist destinations like Boston. However, the travel restrictions and border closures implemented during the pandemic have severely impacted the number of international visitors. Hotels that heavily relied on tourists from other countries have struggled to attract guests, leading to a decrease in bookings and occupancy rates. This decline in international travelers has directly affected the employment opportunities available in the hospitality industry.

Slow recovery of business

Despite some improvements in the overall situation, the recovery of the hospitality industry has been slow. While some hotels have managed to reopen and welcome guests once again, the demand has not reached pre-pandemic levels. This sluggish recovery has made it challenging for hotels to bring back employees and create new job opportunities. The uncertain economic climate and changing consumer behavior have contributed to the cautious approach of hotels in rehiring their staff.

Changes in Hotel Services during the Pandemic

To adapt to the challenging circumstances brought about by the pandemic, hotels have had to make significant changes to their services. These changes have not only affected the guest experience but also had an impact on the number of employees needed to maintain operations.

Reductions in housekeeping and room services

One of the primary adjustments hotels have made is the reduction of housekeeping and room services. With a decrease in occupancy rates, hotels have opted to limit the frequency of housekeeping services to reduce costs. Instead of daily housekeeping, many hotels now offer services upon request or provide cleaning supplies for guests to manage their own rooms. This reduction in housekeeping staff has resulted in a decrease in job opportunities for hotel workers in this department.

Impact on hotel occupancy rates

The changes in hotel services, along with the decrease in travel demand, have had a direct impact on occupancy rates. Hotels that were once sold out regularly now struggle to reach even 75% occupancy. The lower occupancy rates mean that hotels require fewer staff members to manage the available rooms and amenities. This has resulted in the loss of numerous jobs within the hospitality industry, further contributing to the high unemployment rates.

Efforts of Hotel Workers Union

In response to the challenges faced by hotel workers, the Hotel Workers Union has been working diligently to advocate for the return of services and the restoration of job opportunities. The union recognizes the importance of daily housekeeping and other services for the rehiring of hospitality staff.

Advocacy for the return of services

The Hotel Workers Union has been actively fighting for hotels to reinstate services like daily housekeeping. By highlighting the importance of these services to both guests and employees, the union aims to restore job opportunities in the hospitality industry. They argue that by bringing back daily housekeeping, hotels will be able to attract more guests and increase the need for staff members, thereby reducing unemployment rates.

Importance of daily housekeeping for job opportunities

According to testimonies from affected workers, the elimination of daily housekeeping services has had a devastating impact on their employment. Jobs like concierge attendants and room attendants have been significantly impacted, with workers losing their positions overnight. The Hotel Workers Union emphasizes the vital role that daily housekeeping plays in providing job stability and opportunities in the hotel sector.

Testimonials from affected workers

Workers like Beatrice Torres, who lost her position as a concierge attendant, have shared their experiences to raise awareness about the impact of reduced services on employment. Torres speaks of her deep love for her job and the profound sadness she felt when losing it. These personal testimonials shed light on the human aspect of the unemployment crisis and the urgent need for action to support affected workers.

Progress in Job Recovery

While the challenges in rehiring all laid-off workers within the hospitality industry are significant, there have been some positive signs of progress in job recovery.

Percentage of laid-off workers rehired

Despite the difficulties, hotels have managed to rehire approximately 55-60% of the laid-off workers. This is an encouraging statistic that shows some recovery within the industry. Hotels that have been able to reopen and attract guests are gradually bringing back their staff, offering hope for those still waiting for employment opportunities.

Challenges in bringing back all workers

However, it is important to acknowledge the challenges in bringing back all workers. The slow recovery of business and continued uncertainty mean that hotels are proceeding cautiously in rehiring. The gradual increase in occupancy rates and demand for services makes it difficult to provide employment for all previously laid-off workers. While progress is being made, there is still a long way to go before the industry fully recovers and all workers are rehired.

Positive outlook for future bookings

Despite the challenges, there is a positive outlook for future bookings in the hospitality industry. Events like the Boston Marathon and the Labor Cup tournament are expected to boost job opportunities and increase demand for hotel services. The anticipation of these upcoming events has resulted in sold-out weekends in September and October, providing much-needed hope for hotel workers and the industry as a whole.

Upcoming Events Boosting Job Opportunities

Several upcoming events in Boston are expected to have a positive impact on job opportunities within the hospitality industry.

Expectations for the Boston Marathon

The Boston Marathon, scheduled for October, is a highly anticipated event that attracts participants and spectators from around the world. The marathon brings a significant influx of travelers to the city, resulting in increased bookings and occupancy rates for hotels. This event is expected to create job opportunities within the hospitality sector, as hotels will need additional staff to accommodate the influx of guests. The Boston Marathon serves as a beacon of hope for hotel workers, signaling the possibility of increased employment in the coming months.

Impact of the Labor Cup tournament

Another event that is set to boost job opportunities is the Labor Cup tournament. This international tennis competition, taking place in Boston, will attract athletes, their families, and fans from various countries. Like the Boston Marathon, the tournament’s attendees will require accommodation, which will drive the demand for hotel services. Hotel staff will be needed to meet the needs of the tournament participants, contributing to the recovery of employment in the hospitality industry.

Increased demand for hotel services

Overall, the anticipation of these upcoming events has already resulted in increased demand for hotel services. Hotels are experiencing sold-out weekends in September and October, indicating positive signs of recovery within the industry. This increased demand provides promising opportunities for hotel workers to return to their jobs and for those currently unemployed to find employment in the hospitality sector.


The COVID-19 pandemic has profoundly affected employment opportunities within the hospitality industry, particularly in the hotel sector. The decrease in travel demand, the lack of international travelers, and the slow recovery of business have led to high unemployment rates for hotel workers. However, efforts from the Hotel Workers Union, positive signs of job recovery, and upcoming events like the Boston Marathon and the Labor Cup tournament offer hope for affected workers. As the industry continues to adapt and recover, there is an expectation of increased job opportunities and a brighter future for the hospitality sector.